We process and ship most orders within 3 working-days from the receipt of your payment. Shipping may be delayed during peak season and on or around our show dates. Please consider these factors when placing your order.

Shopping costs per Order:

1.By mail Netherlands smallEUR4,95
2.Package Netherlands EUR6,96
3.By mail Europe till 350 gramEURper Country
4.Package Europe from 350 gramEURper Country
5.By mail outside Europe till 350 gramEURper Country
6.Package outside Europe from 350 gram - 2000 gramEURper Country

 


 



 

Netherlands: Above EUR 100,- (Onde hundred): Free shipping

 

Standard shipping domestically and international is via PostNL or DHL. We will choose the most efficient and economical option for your specific needs. These shipping costs are the costs without import duties. Import duties or other costs will be paid by the customer itself when the products arrive at your country.
 

Returns

We want you to love your purchase & order more from us very much. But if for some reason, you are not satisfied with your order, please contact us immediately (email info@cottonandcandles..com) for a Return authorization. You will receive a return form and return instructions. Any package received without a Return Authorization code on the front of the package will be refused and sent back to you. Shipping cost for returns will be paid by the customer, unless other agreements are made, for example whem we made a mistake with your order.

Note: Books, magazines and special orders are non-refundable. We also don't accept products that you have left after you finished your creative project.

We are happy to accept returns for *refunds or exchanges as long as the following guidelines are followed:

- merchandise is received in its original condition
- a copy of the completely filled return form is included in the package
- returns are shipped within 10 days of receiving the return authorization
- All returns must be packaged in the same manner they were originally shipped.

As soon as we receive the return package, we will sent you a new product or we will return your money, depending on the agreements that are made.

Please note: The above return & exchange policy refers to items purchased on www.cottonandcandles.com & via mailorder.

© 2016 - 2024 Cottonandcandles | sitemap | rss | ecommerce software - powered by MyOnlineStore